Alert message sent 29/01/2016 11:01:00

Information sent on behalf of Cheshire Constabulary

To All,

I have seen a large increase in the amount of fraudulent calls reported to me and to Cheshire Police. Action Fraud have highlighted a new style telephone scam where major companies and organisations are used to attempt to steal money from online bank accounts.

The most common scam is that a phone call is made to offer help with a slow computer/internet connection. The scammer will ask the victim to visit a website or enter a command prompt on their computer which in return allows the scammers to take control of the computer. They will spend some time then fixing the problem around 30-40 minutes. You are then informed that you are entitled to compensation, you are asked to sign in online to your bank account to ensure the money has arrived (remember they are still in control of your computer at this point). Using a created fake screen you will believe your money has arrived however behind the scene the scammers will be taking money out of the victims account.
The below bullet points are from Action Fraud Website.
To avoid falling victim to this scam, you:
•Should be wary of unsolicited approaches by phone claiming to offer a refund
•Should avoid letting someone you do not know or trust have access to their computer, especially remotely
•Should never log onto your internet bank while someone else has access to your computer
•Should not share one-time passcodes or card reader codes with anyone
•Should not disclose your 4-digit card PIN or your online banking password, even by tapping them into the telephone keypad.
You can visit the FFAUK website for more advice and information. You can also report fraud to Action Fraud 0300 123 2040 or report a crime online on the website.   
You can also report a scam to Cheshire Police via 101. Please pass this information to as many people as possible to make them aware of such scams.
Kind Regards
Ian Cosgrove
PCSO 21792
Message sent by
Ian Cosgrove (Police, PCSO, Northwich LPU South PCSO)

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