Cold callers

Alert message sent 05/01/2018 09:29:00

Information sent on behalf of Cheshire Constabulary

The CIGA team have recently spoken to several people concerned about doorstep callers claiming to be able to assist with claims associated with incorrectly installed cavity wall insulation or disrepair.

Householders are often being encouraged to sign up for a claim, and provide personal details. In some cases, householders have been charged for ‘inspections’ on their property and had work carried out that could potentially compromise the insulation and result in their CIGA guarantee being void.

Although the promise of compensation may sound enticing, Trading Standards and CIGA would urge consumers to consider this route very carefully and thoroughly research the company offering their services.

If you have a concern relating to cavity wall insulation contact CIGA on 01525 853300 or email  CIGA is there to protect the guarantee holder against poor workmanship and defective materials. Any issues that are identified under the guarantee will be investigated and rectified at no expense to the consumer.

Who to contact if you have concerns about a company or a cold caller

Message sent by
Sarah Brown (Police, PCSO, Warrington LPU Warrington South PCSO)

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